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RadeonPro doesn't start

05-19-2013, 09:52 AM
Post: #1
RadeonPro doesn't start
Hello,

RadeonPro will not start on my computer (Win8 64bit). "RadeonPro Support Service" is running.

-- Begin Report----------
AppProfiles.dll Ver 1, 0, 5, 5
AppProfiles64.dll Ver 1, 0, 5, 5
ATI.dll Ver 1.0.0.0
atimgpud.dll
exec.exe Ver 1.0.0.3
ICSharpCode.SharpZipLib.dll Ver 0.85.5
Localization.dll Ver 1.0.0.1
Microsoft.WindowsAPICodePack.dll Ver 1.0.0.3
Microsoft.WindowsAPICodePack.Shell.dll Ver 1.0.0.3
PPContainer.dll Ver 1, 0, 0, 0
PPContainer64.dll Ver 1, 0, 0, 0
PSTaskDialog.dll Ver 1.0.0.0
RadeonPro.exe Ver 1.1.1.0
RadeonPro64.exe Ver 1.0.0.0
RadeonProSupport.exe Ver 1.0.3.4
RPExtender.dll Ver 1.0.0.1
RPJumpLists.dll Ver 1.0.0.8
RPSupport.dll Ver 1.0.8.9
Start.exe Ver 1.0.3.4
unins000.exe
V8.Net.dll Ver 1, 0, 0, 0
----------------------
Can't start program due to an unexpected error.

1 05/19/2013 13:49:54.3768283 Installed Drivers: aticfx64,aticfx64,aticfx64,aticfx32,aticfx32,aticfx32,atiumd64,atidxx64,atidxx64​,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a,atitmm64
2 05/19/2013 13:49:54.3768283 PnpDeviceID: PCI\VEN_1002&DEV_6798&SUBSYS_254D1458&REV_00\4&BAB4994&0&0008
3 05/19/2013 13:49:54.3768283 DriverKey: SYSTEM\ControlSet001\Enum\PCI\VEN_1002&DEV_6798&SUBSYS_254D1458&REV_00\4&BAB4994&0&0008\Device Parameters
4 05/19/2013 13:49:54.3768283 DriverIndex: 0001
5 05/19/2013 13:49:54.3768283 SecKey: SYSTEM\ControlSet001\Control\Class\{4d36e968-e325-11ce-bfc1-08002be10318}\0001
6 05/19/2013 13:49:54.3768283 Driver: Catalyst 13.4 (12.104-130328a-155980C-ATI)
7 05/19/2013 13:49:54.3768283 Device detection done
8 05/19/2013 13:49:54.3788289 Get VendorID=0x1002
9 05/19/2013 13:49:54.4058345 SMAA Custom=[]
10 05/19/2013 13:49:54.4068347 SSAO: Disabled UseAO: False UseAO: -1
11 05/19/2013 13:49:54.4108355 RegisterFileAssociations Enter
12 05/19/2013 13:49:54.4118356 RegisterFileAssociations Leave
13 05/19/2013 13:49:54.4168366 Creating Remoting Server
14 05/19/2013 13:49:54.4228380 Signaling Start
15 05/19/2013 13:49:54.4238384 Initializando Shared Memory
16 05/19/2013 13:49:54.4238384 Initialization Done
17 05/19/2013 13:49:54.4238384 BaseForm Leave
18 05/19/2013 13:49:54.5078557 Can't create main window
19 05/19/2013 13:49:54.5078557 Opening registry HKCU\Software\RadeonPro for writing
20 05/19/2013 13:49:54.5078557 Registry opened for writing
21 05/19/2013 13:49:54.5078557 Check for InterfaceSkin

----------------------
CpuCores: 4
Installed drivers: aticfx64, aticfx64, aticfx64, aticfx32, aticfx32, aticfx32, atiumd64, atidxx64, atidxx64, atiumdag, atidxx32, atidxx32, atiumdva, atiumd6a, atitmm64
Main Device Registry Key: System\CurrentControlSet\Control\Video\{FAF33278-AD2B-4387-A838-5CCDDFBD2F6E}\0000
Main Display Adapter: AMD Radeon HD 7900 Series
PNPDeviceID: PCI\VEN_1002&DEV_6798&SUBSYS_254D1458&REV_00\4&BAB4994&0&0008
GPU:
Video Processor: AMD Radeon Graphics Processor (0x6798)
Video Driver: Catalyst 13.4 (12.104-130328a-155980C-ATI)
-- End Report ------------

Someone knows a solution?
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05-22-2013, 11:59 PM (This post was last modified: 05-22-2013 11:59 PM by John.)
Post: #2
RE: RadeonPro doesn't start
Are you using high DPI at Windows desktop? A RadeonPro user told me that using high DPI causes that error at startup, setting it back to 100% fixes that error.

RadeonPro Users Guide - RadeonPro Features
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05-24-2013, 08:10 AM
Post: #3
RE: RadeonPro doesn't start
I have the same problem with windows 7 64 bits and when under dpi at 100% subs I get the error:

RadeonPro Support Service communication error

Star RadeonPro Support Service and try again
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05-24-2013, 09:45 AM
Post: #4
RE: RadeonPro doesn't start
(05-24-2013 08:10 AM)Landau Wrote:  I have the same problem with windows 7 64 bits and when under dpi at 100% subs I get the error:

RadeonPro Support Service communication error

Star RadeonPro Support Service and try again

Oh, that error is not related to DPI, it's a known issue that is still pending fix.

You can start the service manually, just open Control panel as administrator and in services applet, search for RadeonPro Support Service and start it from there.

RadeonPro Users Guide - RadeonPro Features
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05-24-2013, 12:36 PM
Post: #5
RE: RadeonPro doesn't start
(05-24-2013 09:45 AM)John Wrote:  
(05-24-2013 08:10 AM)Landau Wrote:  I have the same problem with windows 7 64 bits and when under dpi at 100% subs I get the error:

RadeonPro Support Service communication error

Star RadeonPro Support Service and try again

Oh, that error is not related to DPI, it's a known issue that is still pending fix.

You can start the service manually, just open Control panel as administrator and in services applet, search for RadeonPro Support Service and start it from there.

Thanks, it works
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05-28-2013, 02:45 PM
Post: #6
RE: RadeonPro doesn't start
Quote:Are you using high DPI at Windows desktop? A RadeonPro user told me that using high DPI causes that error at startup, setting it back to 100% fixes that error.

Thank you, that was the problem.
Will there be a fix in the next version?
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05-28-2013, 09:58 PM
Post: #7
RE: RadeonPro doesn't start
(05-28-2013 02:45 PM)mospider Wrote:  
Quote:Are you using high DPI at Windows desktop? A RadeonPro user told me that using high DPI causes that error at startup, setting it back to 100% fixes that error.

Thank you, that was the problem.
Will there be a fix in the next version?

Thanks for the feedback.

Next RP hopefully will not suffer from same issue.

RadeonPro Users Guide - RadeonPro Features
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07-12-2013, 01:37 AM
Post: #8
RE: RadeonPro doesn't start
I have attempted lowering my DPI and manually starting the service using the service applet and neither have worked, any ideas?
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07-15-2013, 12:06 AM
Post: #9
RE: RadeonPro doesn't start
(07-12-2013 01:37 AM)Irrosion Wrote:  I have attempted lowering my DPI and manually starting the service using the service applet and neither have worked, any ideas?

Keep pressed Scroll lock key and start RP, that will create a log file into X:\Documents\RadeonPro folder, copy and paste its contents here.

RadeonPro Users Guide - RadeonPro Features
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07-18-2013, 08:33 PM
Post: #10
RE: RadeonPro doesn't start
I'm having this same issue. I figured out the "Services" fix, but RadeonPro always used to start up automatically until I did a clean boot to see what was making this game, Kerbal Space Program, not boot. Now I've figured out RadeonPro interferes with the games launch and no longer starts automatically. Any ideas on this? Can I get it to start automatically again or should I wait for a fix? Also, what could be causing the inference with Kerbal Space Program?
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